Work Location: On-site; Lagro, Quezon City

Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Cold call prospects to sell the products and services of the client 
• Provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Upsells customers to larger products, more extensive packages, or higher priced services
• Keep detailed record of call logs and enter data accurately and consistently into the company’s database
• Must have the ability to create responses aligned with the company’s messaging and drive the conversation to an appointment
• Generate and source out leads through various channels
• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a virtual Cold Caller/Telemarketer or a relevant role is required
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to call, connect, and interact with potential customers
• Knows how to craft responses and do meaningful conversations
• Very particular on the process of sourcing out leads and what tools to use
• Clear and concise communicator with a neutral English accent and effective verbal communication skills
• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision
• Highly organized and detail-oriented; able to efficiently prioritize multiple tasks
• Ability to work independently and in a team-oriented environment