Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Provide remote IT support to users via phone, email, or helpdesk tools
• Troubleshoot hardware, software, and network-related issues (Windows/macOS)
  Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)
• Assist with EMR (Electronic Medical Record) software and resolve user concerns
• Implement and uphold data security standards in alignment with Canadian PHIPA-equivalent guidelines
• Ensure proper handling and safeguarding of sensitive client and patient information
• Perform other ad hoc administrative or technical tasks as assigned

Requirements:

• Proven experience in IT support or a similar technical role (2+ years preferred)
• Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)
• Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)
• Familiarity with basic networking concepts (TCP/IP, DNS, VPN)
• Experience in EMR software and understanding of health data privacy regulations
• Understanding of or experience with Canadian healthcare privacy guidelines and PHIPA compliance
• Excellent written and verbal communication skills (via email and phone)
• Familiarity with GoDaddy, MS Teams, MS Outlook, and MS Excel
• Certifications like CompTIA A+, ITIL, Microsoft are a strong advantage
• Highly organized and capable of managing multiple tasks in a remote setting