Operations Analyst - GS- 02042025 - FTOA

Core Competencies:

Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

Gather, analyze, and interpret operational data to identify trends and areas for improvement. Develop reports and dashboards to support decision-making.
Assess current workflows and identify opportunities to streamline processes, increase efficiency, and improve client service.
Work with legal tech solutions, CRM systems, and case management software to enhance productivity and workflow automation
Monitor financial performance, billing trends, case cycle times, and other key metrics to improve profitability and firm efficiency.
Support operational initiatives, including process improvements, new system implementations, and strategic planning projects.
Ensure adherence to legal industry regulations, data security standards, and internal firm policies
Work closely with attorneys, paralegals, and administrative staff to enhance operational strategies and implement best practices

Requirements:

Bachelor’s degree in Business Administration, Finance, Data Analytics, Operations
Management, or a related field.
2+ years of experience in operations analysis, business analysis, or a related role (experience in a law firm or professional services firm preferred).
Strong analytical skills with proficiency in data analysis tools (Excel, Power BI, or similar).
Experience with legal technology, CRM, and case management software is a plus.
Exceptional problem-solving abilities and attention to detail.
Strong communication skills and the ability to work collaboratively across departments.
Ability to manage multiple projects simultaneously in a fast-paced environment