Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Handle inbound and/or outbound calls to offer and educate the customers on the benefits of the products and/or services of the client to promote sales
• Develop new business opportunities through proactive efforts and research
• Utilize sales techniques to identify customer needs and present appropriate solutions
• Analyze market trends and competitor activities to identify potential business opportunities.
• Negotiate contracts and close deals effectively.
• Cold call prospects to sell the products and services of the client 
• Provide information about product’s features, prices etc. and present their benefits
• Email clients to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed
• Maintain a well-developed pipeline of prospects
• Develop strong, ongoing relationships with prospects and customers
• Collaborate with the sales team to achieve sales targets
• Upsells customers to larger products, more extensive packages, or higher priced services
• Keep detailed record of call logs and enter data accurately and consistently into the company’s database
• Must be able to track conversations and follow up with customers in a timely manner. 
• Generate and source out leads through various channels
• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a Virtual Sales Representative or equivalent
• Well-versed in business development, account management or outside sales
• Familiarity with MS Office applications 
• Strong sales acumen with the ability to analyze customer needs and offer tailored solutions.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Sales skills, including prospecting, lead generation and closing deals
• Great customer service skills
• Excellent selling, closing, persuasion and presentation skills
• Interpersonal skills to work with a wide variety of people each day, build relationships and network
• Clear and concise communicator with a neutral English accent and effective verbal communication skills
• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision