Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Manage and organize calendars, appointments, and meetings.
• Design and develop the portal framework, ensuring an intuitive and user-friendly interface.
• Create and design individual widgets tailored to the portal’s functionality.
• Develop and organize the layout of widgets for the home page, optimizing for both aesthetics and user experience.
• Implement and integrate hyperlinks and back-end functionality, ensuring seamless navigation and user interaction.
• Insert and position key logos to maintain brand consistency throughout the platform.
• Design the application icon to align with brand identity and visual appeal.
• Design and develop the app launch screen to create a polished and engaging first impression for users.
• Handle email correspondence and ensure timely responses.
• Prepare and edit reports, presentations, and documents.
• Assist with data entry, record keeping, and database management.
• Coordinate travel arrangements and itineraries as needed.
• Provide customer service support by responding to inquiries and resolving issues.
• Collaborate with team members to streamline administrative processes.
• Assist in crafting clear and concise communications, including emails, announcements and reports
• Flexibility in work hours may be required depending on the team’s needs.
• Perform other duties as needed

Requirements:

• Minimum of 2 years of experience working with FranConnect (non-negotiable).
• Proven experience as a Virtual Assistant or in a relevant administrative role.
• Familiarity with current technologies, like desktop sharing, cloud services and VoIP (GSuite, Zoom, Slack, Trello, etc.)
• Experience with word-processing software and spreadsheets (e.g. MS Office, Google wSuite)
• Familiarity with project management tools (e.g., Trello, Asana).
• Experience in managing social media accounts or marketing support.
• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Ability to work independently with minimal supervision.
• Clear and concise communicator with effective English verbal and written communication skills
• Experience with basic social media management
• Strong analytical, and problem-solving skills
• Highly organized and detail-oriented; able to efficiently prioritize multiple tasks