Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks Required:

• GoHighLevel Automation & Workflow Management
• Set up, manage, and optimize GoHighLevel workflows, pipelines, triggers, automations, and sequences.
• Maintain documentation of all GHL automations, logic structures, and campaign flows.
• Build and manage forms, surveys, landing pages, scheduling workflows, and automated communication journeys.
• Ensure all GHL systems run smoothly, with consistent tagging, routing, and user flows.
• Launch Operations & System Coordination
• Update ClickUp with status changes, blockers, decisions, and workflow updates related to GHL processes.
• Maintain product and operational documentation (automation logic, journey maps, checklists) inside ClickUp.
• Support user testing by setting up GHL scheduling, email reminders, confirmation sequences, and feedback forms.
• Compile data from GHL analytics to support dashboard reporting and performance metrics.
• User Research & Funnel Coordination
• Manage GHL-delivered user testing journeys: booking, reminders, follow-ups, and feedback collection.
• Tag, segment, and organize user feedback and data inside ClickUp and GHL.
• Prepare research templates (forms, feedback surveys, interview guides) to streamline testing.
  
• Data, QA & Documentation Hygiene
• Conduct weekly audits of:
  • GHL tags, triggers, broken automations
  • ClickUp tasks, stale items, missing fields
  • Forms, funnels, and user flows
• Maintain “single source of truth” documentation on all workflow setups and decisions.
• Test live workflows to validate data integrity and identify discrepancies or errors.
  
• ClickUp Workflow Templates & Improvements
• Learn the product team’s ClickUp structure and maintain workflow templates.
• Suggest improvements to automation processes and workflow efficiency.
• Create and maintain templates for GHL sequences, onboarding flows, user testing journeys, and operational tasks.

Requirements:

• Must-Haves
• 2–3 years experience in remote operations, marketing automation, or admin support.
• Strong, hands-on experience with GoHighLevel workflows, funnels, triggers, email sequences, forms, and tagging.
• Familiarity with project management tools such as ClickUp, Asana, Notion, or Airtable.
• High attention to detail in managing complex workflows and documentation.
• Strong written English communication skills.
• Comfortable using Google Workspace (Docs, Sheets, Forms, Calendar).
• Systems thinker — able to understand and structure workflow logic.
• Comfortable in a fast-paced, early-stage environment with shifting priorities.
• Able to work with UK business hours overlap (9am–2pm).
• Can start within 2 weeks.
  
• Nice-to-Haves
• Experience in SaaS, tech, or startup environments.
• Exposure to user research coordination or customer success operations.
• Familiarity with Miro, Typeform, or user testing tools.
• Understanding of product development cycles and testing workflows.
• Prior experience supporting product launches or structured release cycles.