Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Position Summary

We are looking for a passionate and experienced Community Building and Engagement Associate to join our growing team. This is a critical role that will be at the heart of our user-facing initiatives. 

You will be responsible for building a vibrant, supportive, and engaged community. You will be a champion for our users, a storyteller who can articulate our mission, and a strategic thinker who can develop and execute community-building initiatives that drive user growth and retention. This is a hands-on role for a true “doer” who is willing to go above and beyond to support our users and our mission.

Key Responsibilities

• Develop and execute a community engagement strategy to grow and activate the user base, leveraging social media, events, and direct communication channels.
• Responding to inquiries, moderating discussions, and celebrating user milestones.
• Create and curate valuable content including blog posts, social media content, testimonials, and educational resources aligned with our mission.
• Plan and host virtual and in-person events such as webinars, live Q&A sessions, and local meetups to foster connection and learning.
• Build and maintain strategic partnerships with influencers, organizations, and community leaders to expand our reach and impact.
• Collect and analyze user feedback to provide insights to the product and marketing teams and improve the user experience.
• Track and report community KPIs, including engagement rates, growth metrics, and event participation.

Key Qualifications

• 3–5 years of experience in community engagement or marketing, ideally in a startup or fintech environment.
• Strong knowledge of social platforms, digital engagement strategies, and content creation best practices.
• Exceptional communication and storytelling skills, both written and verbal.
• Proven ability to build meaningful relationships and foster online/offline communities.
• Highly organized, self-motivated, and capable of working independently in a remote setting.
• Strategic mindset with creativity and a user-first attitude.
• Familiarity with tools such as Hootsuite, Canva, Eventbrite, Slack, or community management platforms is a plus.

Other Qualifications:

• Experience working with first-time homebuyers or in the real estate industry.
• A strong personal or professional network in fintech, financial wellness, or real estate.
• Experience with user research, surveys, or qualitative feedback methods.