Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks Required:

• SLaunch Operations & Execution
• Update ClickUp daily with experiment statuses, decisions, blockers, and progress.
• Maintain product documentation including Opportunity Solution Trees, Masterplans, IPOs, and Whiteboards.
• Coordinate user testing through GHL—schedule interviews, send invites, and collect feedback.
• Gather and compile data to support product dashboards and performance metrics.
  
• User Research Coordination
• Recruit participants for user testing (email outreach, screening, and scheduling).
• Prepare interview guides and feedback forms.
• Take notes during user sessions, review recordings, and format insights into documentation.
• Organize, tag, and segment ongoing user feedback within ClickUp.
  
• Data & Documentation Management
• Perform weekly audits of ClickUp to identify stale tasks, missing fields, and broken dependencies.
• Maintain “single source of truth” documentation (product decisions, experiment logs, launch checklists).
• Create and maintain product indexes to ensure all information is easy to locate.
• Validate data sets and flag discrepancies within dashboards or metrics reports.
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• ClickUp Workflow & Template Management
• Learn the team’s ClickUp structure and workflow conventions.
• Suggest improvements to workspace organization or processes.
• Create and maintain standardized templates for experiments, discovery processes, and product launches.

Requirements:

• Must-Haves
• 2–3 years of experience in operations, product operations, administrative support, or project coordination.
• Strong attention to detail and comfort handling complex documentation.
• Hands-on experience with at least one project management system: ClickUp, Asana, Notion, or Airtable.
• Proficiency with Google Workspace (Docs, Sheets, Forms, Calendar).
• Strong written English communication skills.
• Systems-thinking mindset — understanding how processes and data connect.
• Ability to work with UK business hours overlap (9am–2pm UK).
• Comfortable in a fast-paced, early-stage startup environment.
• Available to start within two weeks.

Nice-to-Haves

• Experience working in SaaS, tech, or startup environments.
• Exposure to user research coordination, customer success ops, or product ops work.
• Familiarity with Miro, Typeform, or user testing tools.
• Understanding of product development and product launch workflows.
• Previous experience supporting shipping cycles or early access launches.