Core Competencies:
- Ethics. Works with integrity; Upholds organizational values.
- Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.
- Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.
- Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.
- Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
- Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.
Tasks required:
- Answer and route incoming calls professionally and courteously.
- Provide information to callers, take messages, and manage call logs.
- Schedule appointments and maintain calendars as needed.
- Handle basic customer inquiries and direct them to the appropriate department.
- Assist with administrative support tasks such as email correspondence and data entry.
- Ensure a seamless communication experience for clients and customers.
Requirements:
- Previous experience in a call center, receptionist, or customer service role.
- Familiarity with phone systems and customer service software.
- Excellent working knowledge of various CRM tools and telephone systems
- Strong organizational skills and attention to detail.
- Ability to handle multiple calls and prioritize tasks effectively.
- Demonstrate a highly customer-focused ‘can do’ approach and have an awareness of key customer service values
- Strong verbal and written communication skills.
- Demonstrates efficiency, dependability, and the ability to manage time effectively.
- Professional and friendly approach with a problem-solving mindset.