Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Manage and respond to emails and inquiries promptly and professionally
• Schedule and coordinate meetings, appointments, and calendars
• Prepare documents, reports, presentations, and spreadsheets as needed
• Maintain digital filing systems and ensure data is kept organized and up to date
• Conduct research and compile information for reports or decision-making
• Assist with basic bookkeeping and invoice tracking
• Monitor and manage task/project progress using online tools (e.g., Trello, Asana, ClickUp)
• Provide support for onboarding new team members (document management, scheduling, etc.)
• Perform other administrative tasks as needed to support operations

Requirements:

• Proven experience as a Virtual Assistant or in a relevant administrative role
• Proficiency with Microsoft Office, Google Workspace, and productivity tools
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Excel, email platforms, and general document editing tools.
• Familiarity with current technologies, like desktop sharing, cloud services and VoIP (GSuite, Zoom, Slack, Trello, etc.)
• Reliable internet connection and ability to make WiFi calls.
• High attention to detail and accuracy.
• Previous experience in administrative support is preferred.
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Clear and concise communicator with effective English verbal and written communication skills
• Experience with basic social media management
• Strong analytical, and problem-solving skills
• Highly organized and detail-oriented; able to efficiently prioritize multiple tasks