Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Tasks required:

• Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance
• Assist the sales team in handling customer inquiries, providing product information, and ensuring customer satisfaction.
• Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.
• Process orders, prepare invoices, and track shipments to ensure timely delivery
• Stay updated on company products and services to provide accurate information to customers.
• Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.
• Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.
• Recommend additional products or services to meet customer needs and enhance their experience, if applicable.
• Assist in organizing sales events, promotional campaigns, and product launches
• Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions.
• Other ad hoc tasks that would be assigned

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in a sales support, customer service, or administrative role.
• Knowledge of sales techniques and customer relationship management.
• Experience in retail, e-commerce, or corporate sales is a plus.
• Excellent research, problem-solving, and time management skills
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks effectively
• High level of accuracy, efficiency, and accountability
• Excellent communication skills, including the ability to actively listen to others and relay information clearly
• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision